Verified NDIS news and practical provider registration updates, with official sources, clear dates and actionable next steps for Australian providers.
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NDIS Commission update · Published
NDIS Commission alert: Code of Conduct applies online too
A 30 September 2026 NDIS Commission Provider Alert reminds providers and workers that the existing NDIS Code of Conduct applies to online activity as well as face-to-face work. This is a reminder of current obligations, not a new rule. The Commission says online conduct can affect participant dignity, privacy, safety and trust.
Who this affects
Registered and unregistered NDIS providers, key personnel, support workers and teams responsible for privacy, workforce conduct or social media.
What to do next
Share the Commission's Respectful conduct online Provider Alert with workers and discuss what respectful, non-discriminatory conduct looks like in work-related online spaces.
Review induction and refresher training so workers understand that Code of Conduct responsibilities continue online and outside direct support sessions.
Check social media, communications and privacy procedures. Do not post participant-identifying, health or confidential information unless disclosure is authorised and lawful.
Make sure workers know how to raise concerns about harmful conduct or information exposure, and how the organisation will respond and protect participants.
Match any policy changes to the supports and risks in your organisation. The Code applies broadly; the NDIS Practice Standards apply to registered providers.
The NDIS Commission released the Provider Alert on 30 September 2026. It reiterates existing obligations under the NDIS Code of Conduct and relevant privacy and online safety laws; it does not announce a new commencement date or a separate online-only rule. Check the Commission's alert and applicable laws for your circumstances.
SIL claims from 1 October: check registration and application status
From 1 October 2026, plan managers should reject invoices from Supported Independent Living providers who are not registered and have not applied for registration. Existing unregistered SIL providers that delivered SIL before 1 July and applied under group 0138 by the transition cut-off may continue to claim while their application is assessed, subject to the applicable claiming requirements.
Who this affects
SIL providers, participants and plan managers checking invoices or registration status after the 1 October transition date.
What to do next
Confirm whether the provider is registered for Assistance with Supported Independent Living (group 0138) or qualifies for the transition pathway as an existing unregistered provider that applied by the cut-off.
For supports delivered on or after 1 July 2026, check that the invoice uses the applicable 0138 support item. The older 0115 code applies to supports delivered before 1 July.
Include the provider's registration or application number on SIL invoices so the plan manager can check the relevant status. The NDIA encourages this detail.
Check the participant's service agreement and the applicable claiming instructions before submitting or paying a claim. Registration status and the transition pathway depend on the provider's circumstances and application record.
If a claim is rejected because of registration status, follow the NDIA advice to contact the NDIS Commission and use its current transition guidance. Do not assume the change applies to every NDIS support or provider.
Practical guidance checked 1 October 2026 against current NDIA claiming information and NDIS Commission transition guidance. This is not a general registration deadline for all providers. The transition treatment described applies to the relevant SIL provider circumstances and a timely application; check the official sources for the full eligibility conditions and current claiming rules.
NDIS Commission portal transition: what providers should check now
The NDIS Commission says providers should review their portal user list and make needed access changes before 1 October 2026. The new Commission portal is scheduled to launch on 12 October. From then, providers will use the new portal for new work and the existing portal to finish work already underway and access historical records.
Who this affects
Registered providers, their Access Delegates and staff who manage registration, worker screening, audits, incidents or behaviour support; and new applicants preparing to apply.
What to do next
Before 1 October, review active accounts, correct user details, deactivate accounts for people who have left or no longer need access, and ask the Access Delegate to confirm current staff have appropriate access. Changes after 1 October may not appear in the new portal at launch.
Before 12 October, check for registration applications still in draft. The Commission says draft applications for new registration will be removed on 12 October; already submitted new-registration applications will not be removed. Draft and submitted re-registration applications will remain in the existing portal.
From 12 October, start new work in the new portal. Continue work already underway and consult historical records in the existing portal. The exact portal depends on the task and when it began.
After launch, check staff roles in the new portal. Roles do not map one-to-one, and user accounts are managed separately in each portal. Follow the Commission's instructions when creating, authorising or deactivating users.
If you are not yet registered and plan to apply from 12 October, use the new Commission portal for a new application. Check the Commission's guidance for any transition-specific limits on what unregistered providers can do there.
Practical guidance checked 30 September 2026 against current NDIS Commission portal-transition pages. The 1 October date is the Commission's recommended cut-off for user-list and access changes so they can be reflected at launch; it is not a general provider-registration deadline. The new portal is scheduled to launch on 12 October 2026. Portal procedures differ by task and by whether existing work is already underway. Refer to the Commission's live instructions, which may change.
NDIS provider self-assessment: make each answer specific to your service
An NDIS registration self-assessment should explain how your own organisation meets the applicable Practice Standards and point to evidence that supports each response. The NDIS Commission says applicants remain responsible for the application, must understand what they submit, and must not rely on generic or copied responses that do not accurately describe their organisation.
Who this affects
New NDIS provider applicants preparing self-assessment answers, policies and evidence for registration and audit.
What to do next
Start with the Practice Standards and requirements that apply to the registration groups and supports in your application. Do not answer against services you do not plan to deliver.
For each response, describe the actual policy, process or practice your organisation uses or will use, who is responsible, and how it applies to the supports you propose.
Link each answer to relevant supporting evidence, such as a policy, form, record or procedure. Check that the evidence is current, consistent with the answer and suitable for your actual operating model.
Read the finished answers with your key personnel and relevant staff. They should understand the documents and be able to explain how the described practices work.
Record gaps honestly and decide what needs to be developed or changed before making a claim that the organisation meets a requirement. Submit accurate and truthful information through the Commission portal.
Practical guidance checked 29 September 2026 against current NDIS Commission application information. Applicants are responsible for their application and must be substantially involved, understand what they submit, and provide organisation-specific, accurate information. Purchased policies or consultant support do not replace the applicant's own understanding or the independent audit. The Commission assesses applications and makes the registration decision.
NDIS registration groups: check the audit pathway before you apply
Your proposed NDIS registration groups affect the quality-audit pathway. The NDIS Commission says that if an application includes groups associated with both verification and certification audits, the provider will need a certification audit. After you submit, use the Commission’s Initial Scope of Audit as the document that sets out your audit type, groups, delivery types and applicable Practice Standards.
Who this affects
New and renewing NDIS provider applicants deciding which supports to include in an application and budgeting for an independent quality audit.
What to do next
Write down the specific NDIS-funded supports and services your organisation actually plans to deliver. Match those services against the Commission’s current registration-groups table; do not select groups only because they appear commercially attractive.
Check the audit type shown for each relevant group. If your proposed application combines groups linked to both verification and certification, the Commission says a certification audit is required.
Complete the application accurately and submit it through the Commission’s portal. The Commission then provides an Initial Scope of Audit explaining the audit type, groups, delivery types, applicable standards and information to share with an auditor.
Use that scope to request comparable quotes from approved quality auditors. The auditor is independent, and the Commission—not a consultant or the provider—makes the registration decision.
If your planned services change, check with the Commission before assuming the original group or audit scope still applies.
Practical guidance checked 28 September 2026 against current NDIS Commission registration and audit information. This is not a new rule or a guarantee that a particular application will receive a particular audit outcome. The registration-groups table and the Initial Scope of Audit should be checked for the applicant’s actual proposed supports.
NDIS worker screening records: update role assessments within 20 business days
Registered NDIS providers must keep a written record of their risk-assessed roles. The NDIS Commission says to update that record within 20 business days when you identify a new risk-assessed role or reclassify an existing role. Worker records must remain accessible and legible, including after a worker is unlinked, and be kept for seven years.
Who this affects
Registered NDIS providers reviewing workforce, onboarding and compliance records, and applicants planning how they will manage screening information.
What to do next
List each role you have assessed as risk-assessed. Record the role title, the relevant part of the definition in the Worker Screening Rules, a description of the role, the assessment date, and the name and title of the person who made the assessment.
Set a reminder and update the written role record within 20 business days if you identify a new risk-assessed role or reclassify one.
Keep a separate, current worker record in a format that is organised, accessible and legible, and that remains available after a worker is unlinked from the portal. Retain these worker records for seven years.
Check the details the Commission requires for each worker, including role information and relevant clearance or exception records. Verify current clearance status in the appropriate portal; a saved copy alone does not confirm that a clearance is current.
If you are preparing to apply, identify who will own these records and how changes will be reviewed as your workforce grows. Use the Commission's full guidance for exceptions and state or territory arrangements.
Practical guidance checked 27 September 2026 against current NDIS Commission information. This is not a newly announced rule or a change taking effect today. The 20-business-day period applies when a provider identifies a new risk-assessed role or reclassifies an existing role. The seven-year retention and record-format requirements apply to worker screening records described by the Commission. Check the Worker Screening Rules and Commission guidance for the complete requirements and any applicable exceptions.
NDIS 2026–27 price limits: what providers should check, including SDA
On 24 September 2026, the Minister made the 2026–27 NDIS pricing determination, with the new price limits effective immediately. Check the correct schedule for the support and date: the NDIS pricing archive lists the general 2026–27 schedule as effective from 1 July 2026, while the separate 2026–27 Specialist Disability Accommodation (SDA) schedule is marked effective 24 September 2026.
Who this affects
NDIS providers, plan managers and SDA providers reviewing quotes, service agreements, claims or pricing systems.
What to do next
Open the current NDIS pricing arrangements and confirm the support item, applicable date and any conditions before quoting or claiming. A price limit is a maximum, not an automatic entitlement to charge that amount.
If you provide SDA, use the separate 2026–27 SDA pricing schedule and calculator. Check dwelling characteristics and other inputs rather than relying on last year's figures.
Update internal rate tables and quote or claim checks with version dates. Keep a record of which schedule was used for each quote and service period.
Treat registered-versus-unregistered pricing as a developing proposal. The 2026–27 Annual Pricing Review recommended a 10% reduction from 1 January 2027 for unregistered Social, Community and Civic Participation supports, while the Government says it is consulting on implementation. This is not a settled across-the-board price change.
Model possible scenarios for your own service mix, but wait for final Government decisions and published rules before changing prices or promising a financial benefit from registration.
Checked 26 September 2026 against official NDIS and Department information. The Minister's 24 September pricing determination, the general schedule's 1 July effective date, and the separate SDA schedule's 24 September effective date are distinct details. Differentiated pricing remains under consultation; the 1 January 2027 date is an NDIA Annual Pricing Review recommendation specifically concerning Social, Community and Civic Participation supports, not a confirmed start date for a broad pricing model. Registration requirements and pricing eligibility depend on the support and participant funding arrangements. The NDIS Commission decides provider registration applications.
SIL provider registration: check the 30 September and 1 October deadlines
If you are an unregistered provider who was already delivering Supported Independent Living (SIL) before 1 July 2026, lodge a valid application for registration group 0138 by 1 October 2026 to use the Commission's transition pathway and continue delivering SIL while the application is assessed. The NDIA says that from 1 October plan managers should reject invoices from SIL providers that are neither registered nor have applied. Separately, the Commission's PRODA transition is scheduled to end on 30 September 2026.
Who this affects
Existing unregistered SIL providers already delivering SIL before 1 July 2026, their authorised staff and plan managers. New SIL providers and providers already registered for SIL follow different pathways.
What to do next
Confirm your service meets the Commission's definition of SIL and that you were delivering it before 1 July 2026. The transition pathway does not apply to every provider or every support.
Check the Commission's pathway for your circumstances. If eligible, prepare and lodge a valid application including registration group 0138 and any other relevant groups before 1 October. Keep the submission confirmation and application number.
Arrange the required certification audit with an Approved Quality Auditor, prepare evidence against the applicable Core and SIL Practice Standards, and respond to Commission requests. An application is not registration approval.
Review your invoices and the applicable 0138 claiming requirements with the NDIA guidance and plan managers. Eligible providers who applied by the transition date can continue delivering while the application is assessed; providers outside that pathway should not assume they can continue.
Separately, complete myID and RAM setup for Commission portal access before the PRODA transition is scheduled to end on 30 September. Confirm staff authorisations and test access.
Practical guidance checked 24 September 2026. The 1 October date concerns the transition pathway for existing unregistered SIL providers who were delivering before 1 July 2026. NDIA guidance says plan managers should reject invoices from 1 October when the SIL provider is neither registered nor has applied. The 30 September myID/RAM transition is a separate Commission portal-access change. Rules, an application, or portal setup do not guarantee registration; the Commission decides applications.
NDIS Commission PRODA transition scheduled to end by 30 September 2026
Providers using NDIS Commission portals should check their myID and Relationship Authorisation Manager (RAM) access now. The Commission's announcement says the PRODA transition period is scheduled to end by 30 September 2026, with the PRODA login option removed afterwards.
Who this affects
Providers and authorised staff accessing NDIS Commission portals. Participant access has separate arrangements; this is not a blanket deadline for every person using the NDIS.
What to do next
Check that each relevant person has their own myID. The principal authority should link the business ABN in RAM if this has not already been done.
Create individual staff authorisations for NDIS Quality and Safeguards Commission services in RAM. Staff must accept their authorisation within seven days; expired invitations can be reissued.
Test login using Continue with Digital ID. Follow the Commission's account-linking instructions to retain existing PRODA roles, and confirm you can access the correct organisation and tasks.
Record any access problems and use the Commission's official portal support options before the scheduled cut-off. Do not share passwords, identity documents or sign-in codes with a consultant.
Checked 23 September 2026. The deadline comes from the Commission's 27 October 2025 announcement, not a new announcement today. Its current setup guide still describes PRODA access during transition. Separately, the new Commission portal is expected in October 2026; providers may need both existing and new portals depending on the task. Changing login methods does not replace worker screening checks or grant registration approval.
Applying for NDIS registration? Understand the 60-day application limit
The NDIS Commission says you must complete your application within 60 days of starting it, otherwise it will be deleted and you will need to start again. This is an application-completion limit, not a promise of approval within 60 days.
Who this affects
New providers preparing an application through the NDIS Commission Applications Portal.
What to do next
Before starting, organise your business and key personnel details, proposed supports and supporting evidence.
Record the date you start and set reminders well before the 60-day limit. Allocate responsibility for outstanding information.
Complete accurate self-assessment responses relevant to your services and submit through the official portal.
After submission, use your Initial Scope of Audit to arrange the required independent audit. The Commission then assesses your application and decides the outcome.
This explains existing guidance checked on 23 September 2026; it is not a newly announced rule. Processing time depends on the organisation and the complexity of its supports.
