How it works

A clear path from enquiry to registered provider

We break registration into manageable stages so you always know what's happening, what we need from you and what comes next.

The process

Six steps from enquiry to registered provider

A clear sequence so you always know what happens next and who is responsible for each stage.

  1. 01

    Tell us about your business

    Business structure, ABN status, location and workforce so we understand your starting point.

  2. 02

    Select the services you want to provide

    We map your intended supports to the relevant registration groups and classes of support.

  3. 03

    Prepare policies, evidence and self-assessment

    Personalised policies and procedures, plus your self-assessment against the applicable NDIS Practice Standards.

  4. 04

    Submit your application to the NDIS Commission

    Your application covers registration groups, self-assessment and suitability questions.

  5. 05

    Complete the independent audit

    The Commission issues your Initial Scope of Audit after submission. You then engage an approved independent quality auditor.

  6. 06

    Maintain ongoing compliance

    Keep policies, risks, incidents, complaints and worker compliance current in Guardian Guard.

After you submit your application, the NDIS Quality and Safeguards Commission provides the Initial Scope of Audit. The provider then engages an approved independent quality auditor to complete the audit. The Commission assesses suitability and makes the registration decision.

Audit pathways

Verification or certification?

Two broad audit pathways apply to NDIS provider registration. Which one applies depends on the supports you intend to deliver.

Verification

Generally applies to lower-risk and lower-complexity supports. Verification is typically a desktop review of required documentary evidence such as your business details, insurances, qualifications and a smaller set of policies.

  • • Desktop review of documentary evidence
  • • Often relevant to trades, cleaning, gardening and transport
  • • Focused evidence set, still assessed by an approved auditor

Certification

Generally applies to higher-risk or more complex supports. Certification involves a broader assessment against the relevant NDIS Practice Standards, usually including interviews and a review of your systems in practice.

  • • Broader assessment against applicable Practice Standards
  • • Often relevant to SIL, personal care, nursing and behaviour support
  • • Governance, risk and incident systems are examined

Your final audit type is determined by the Initial Scope of Audit issued by the NDIS Quality and Safeguards Commission.

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